What Does an Executive Assistant Actually Do? The Many Hats of an EA

When someone asks, "What does an executive assistant do?" or "What do they actually do?", I often find myself at a loss for words. It's not because I don't know the answer, but rather because the role is so multifaceted that it's difficult to sum it up in a few sentences.

With years of experience under my belt as an Executive Assistant, Operations Manager, and Chief of Staff, I've learned that the role of an EA can range from being a confidant and right-hand to the executive, to a project manager and even a problem-solver. Here's a closer look at the dynamic roles an Executive Assistant plays in a professional setting.

The Administrative Maestro

The most straightforward part of an Executive Assistant's role is administrative work. This includes managing the calendar, scheduling meetings, answering phone calls, and general clerical tasks. However, what differentiates an EA from a regular admin is the ability to prioritize tasks effectively and juggle multiple balls in the air. They are the conductors who ensure the business symphony plays smoothly.

The Liaison

Executive Assistants often act as a crucial link between executives and other departments. They may coordinate with Human Resources, Finance, Marketing, or any other section of the business. Sometimes they are also responsible for communications with external stakeholders, such as clients and investors. This role demands excellent interpersonal skills and a deep understanding of the company's operations.

The Right Hand of the Executive

An EA is often the closest person to an executive, both professionally and, often, personally. They are the ears and sometimes the voice of the executive, fielding communication, offering suggestions, and even acting as a sounding board for ideas and plans. An EA who fits this description is invaluable to any executive as they are integral in ensuring seamless operations and even mental peace for the leader.

The Problem Solver

When unexpected issues arise (as they inevitably do in any organization), the Executive Assistant is often the first line of defense. They're tasked with troubleshooting problems, from minor technical glitches to more complex operational challenges. The goal is to resolve issues quickly and efficiently, or at least to stabilize the situation until a more specialized solution can be found.

The Project Manager

While this may not be a formal part of the job description, many Executive Assistants find themselves managing projects. This could be anything from coordinating a company event to overseeing a new software implementation. It requires a skill set that includes organization, time management, and a keen eye for detail.

The Lifelong Learner

The best Executive Assistants never stop learning. They keep up-to-date with the latest industry trends, software, and technologies that can make their tasks more efficient. They may also take courses to improve their leadership, negotiation, and strategic thinking skills, becoming even more valuable to the organization.

Conclusion

To summarize, asking what an Executive Assistant does is similar to asking what a Swiss Army knife can do. The role is dynamic, challenging, and absolutely essential to the smooth running of any organization. From administrative tasks to complex problem-solving, an EA's role is ever-evolving, making it one of the most versatile and demanding jobs in the corporate world.